Important Note
Because we offer both custom development services and digital products, our refund terms vary depending on the specific service or item purchased. Please review the section that applies to your transaction.
1. Policy Overview
Dewduck strives to ensure complete satisfaction. This policy defines the financial conditions under which refunds, returns, or cancellations are processed across our various service offerings.
2. Custom Development Services
Custom services (Websites, Apps, Custom AI Tools) require significant upfront time and resource allocation. Therefore, refunds for custom work are strictly governed by project milestones.
3. Project Deposits and Milestone Payments
Custom projects require a deposit of the amount stated in the applicable proposal or order form to secure time in our production schedule. This deposit is generally non-refundable once work commences.
4. Cancellation Before Work Begins
If you cancel a custom project within the cancellation period stated in your agreement before any technical work, research, or design has started, you may be eligible for a full or partial refund of your deposit, less any administrative fees.
5. Cancellation After Work Begins
If a project is canceled after work has commenced, Dewduck will retain the deposit and bill for any additional hours or resources expended up to the cancellation date. No refunds will be issued for completed milestones that have been approved.
6. Digital Products and Downloads
Due to the nature of digital goods, all sales of downloadable products (e.g., templates, scripts, standalone software) are considered final.
Refunds for digital products are only issued if the file is proven to be corrupted or fundamentally defective, and our technical support cannot resolve the issue within a reasonable timeframe.
7. Subscription or SaaS Services
For recurring subscription services or SaaS tools, you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partially used billing periods.
8. Physical Product Returns, If Applicable
If Dewduck sells physical merchandise or hardware, returns are accepted within 7 days from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Return shipping costs are the responsibility of the customer unless the error was ours.
9. Non-Returnable Items
The following items cannot be refunded: Gift cards, completed consultation hours, third-party software licenses purchased on your behalf, and final customized source code.
10. Damaged or Incorrect Products
If you receive a defective or incorrect physical item, please contact us immediately with photo evidence. We will arrange for a replacement or a full refund.
11. Refund Review Process
To request a refund, please contact us with your invoice number and reason for the request. Our team will review the request against this policy and the terms of your specific contract.
12. Approved Refunds
If approved, your refund will be processed and applied automatically to your original method of payment.
13. Processing Time
Please allow 5–10 business days for the refund to reflect in your bank account or credit card statement, as processing times vary by financial institution.
14. Third-Party Charges
Dewduck cannot refund fees paid directly to third parties, such as domain registrars, hosting companies, or external API providers, even if we assisted in setting them up.
15. Chargebacks and Payment Disputes
We encourage clients to contact us directly to resolve financial issues. Initiating a fraudulent chargeback may result in the immediate suspension of all services and legal action to recover lost funds.
16. Contact Information
Need help with a refund?
Contact our billing and support team:
- Business: Dewduck Marketplace
- Email: enquiry@dewduck.com
- Location: Durlovpur, West Bengal, PIN 722133